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Frequently Asked questions 

From billing- and insurance-related questions to specific treatment and care concerns, we are here to get you the answers you need. Below are some of the more common questions we often get asked. 
Not finding what you're looking for? Get in touch with a Pain & Wellness associate today! 
  • What can I expect for my initial visits?
    The first thing we’ll have you do is fill out a few forms – we’ll need to get you in our system to properly track your care. Then we’ll go over insurance coverage and discuss financial arrangements related to your treatment. After that, you’ll meet with one of our doctors to review your health history followed by an examination to diagnose and recommend a treatment. This consultation can take up to 30 minutes depending on your condition. This process helps our doctor determine what course of action will best serve your treatment. If x-rays are needed, our in-office, digital radiography system can provide them immediately. If an MRI is needed, however, we will refer you to the nearest facility.
  • How do I know if chiropractic care is for me?
    Chiropractic care is not just for treating pain. Many of our patients receive regular chiropractic care, claiming that it improves athletic performance, focus, vitality as well as general health and well being. Chiropractic care has also been found to slow spinal degeneration. Our chiropractors are highly trained professionals who are skilled in detecting and correcting spinal subluxations.
  • How can the Pain and Wellness Group's treatment approach help ease my pain?
    Over time, spinal conditions and joint pain can develop. These joints are comprised of multiple anatomical structures (muscles, ligaments, cartilage lining the joint & tendons). These structures become damaged – many times from degeneration – and lose their ability to function normally. Patients usually experience better results when multiple specialists treat each aspect of their condition. Chiropractors at the Pain and Wellness Group focus on aligning and improving the vertebrae – easing the tension that results from herniated discs, inflamed facet joints, and other compression issues. Physical Therapists, on the the other hand, rehab compromised muscles, ligaments and tendons while massage therapist break up scar tissue and minimize tension in contracted, shortened muscles. With these three specialties working in tandem, you benefit – pain is lessened and health is restored faster.
  • Do you take x-rays on-site and are they safe?
    Yes! We perform all of our x-rays on-site. We utilize the safest state-of-the-art technology called Digital Radiography (DR). DR is superior to conventional x-ray machines as it minimizes patient radiation exposure by 70-80%. Despite the level of safety, we will not take x-rays unnecessarily. These digital x-rays are ready in minutes and can be put on CD or emailed so any other healthcare professionals can review them. Any other advanced imaging scans, such as MRI, ultrasound, CT scans and nuclear bone scans are referred outside of our office.
  • What types of health insurance do you accept?
    We gladly accept most health insurance and are committed to making our care is affordable for just about anyone. ​ Health insurance plans we accept include: United Health Care, CIGNA, Blue Cross Blue Shield, and Aetna. PPO plans are ideal as they allow you to benefit from all of the services we offer. ​ Several of our healthcare providers are in network for some of these plans. We also accept many No-Fault plans. We encourage you to call the Pain & Wellness customer support team with specific questions about your health insurance plan or check to see if any of our specialists are in network providers listed on your health insurance website. We're always happy to discuss how to handle deductibles, coinsurance or co-payments with you. We also offer several payment options.
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